Network Expansion Strategy and Planning
Success Managers can support network expansion strategy and planning by leveraging their deep understanding of customer needs, usage patterns, and growth projections.
Here's how they contribute:
Customer Insights and Demand Forecasting
- Data Analysis: Success Managers analyze customer usage data to identify patterns and trends that suggest the need for network expansion. For instance, if certain regions or customer segments show increased demand for bandwidth, this information can help prioritize expansion.
- Predictive Analytics: By collaborating with data teams, Success Managers can help develop predictive models to anticipate future demand, allowing for proactive rather than reactive network planning.
Aligning Customer Goals with Network Capabilities
- Translating Business Goals: Success Managers ensure network expansion aligns with customers' long-term business objectives. For example, if customers plan to enter new markets or scale their operations, the network must be ready to support this growth.
- Custom Solutions: They work with technical teams to create custom network solutions that meet specific customer requirements, ensuring expansion efforts address current and future needs.
Customer Advocacy
- Feedback Integration: Success Managers act as the customer’s voice in internal discussions about network expansion, using feedback and survey data to advocate for expansion in critical areas.
- Priority Setting: They help prioritize expansion efforts based on customer impact, focusing on areas with the highest demand or strategic importance to critical customers.
Collaboration with Network Planning Teams
- Cross-Functional Collaboration: Success Managers work closely with network planning and engineering teams to integrate customer needs into the broader network expansion strategy.
- Joint Planning Sessions: They participate in planning sessions to provide a customer-centric perspective and ensure that expansion initiatives align with customer success objectives.
By integrating customer insights into network expansion strategies, Success Managers ensure network growth directly supports customer success, leading to higher satisfaction and retention rates.
Deliverables
- Setting the main expectations of the planning
- Review data available and liaise with the required teams
- Work with experts to form a recommendation
- Organize a workshop to present the outcome of analysis and their recommendations
- Adapt the solution with the experts and provide a final design
- Orchestrate the account team to provide a possible proposal
- Final customer presentation
